Frequently Asked Questions

Visit our Custom Orders page and fill out the request form with as much information as you have. You don't need to have everything figured out — we'll work together to finalize the details.

Absolutely! You can come to me with a finished design, an inspiration photo, or simply an idea. I'll work with you to create something that fits what you're looking for.

Minimum quantities may vary depending on the product and design. Individual personalized items are available for many products, while some apparel or specialty items may require minimum quantities.

Turnaround times vary depending on the item, quantity and time of year. An estimated completion time will be provided when your order details are confirmed.

If you need something by a specific date, please include that date with your order request.

Rush orders may be available depending on the product, quantity and current production schedule. Additional charges may apply.

Select Team Stores from the menu and choose your school, team or organization. Place your order directly through that store during its designated ordering period.

After the store closes, all orders are produced together and distributed according to the pickup or delivery instructions provided for that particular store.

Once a store closes, additional orders are not guaranteed. Contact us and we'll let you know if an additional order can be accommodated.

Shipping availability depends on the order. Many local team, school and fundraiser orders are distributed through the organization or arranged for local pickup. Any available delivery or pickup information will be provided when you order.

Because most of our products are custom, personalized or made to order, they are generally final sale.

If Designs by A2CM made an error or your item is defective, please contact us so we can make it right. See our Return & Exchange Policy for complete details.

Customers are responsible for selecting the correct size when ordering. Because decorated and custom apparel is made specifically for your order, we generally cannot exchange an item due to an incorrect size selection.

If we made the mistake, we'll make it right. Contact us as soon as possible and include a photo if applicable.

If the item was produced using information supplied by the customer—such as an incorrectly entered name, spelling, date, size or color—we may not be able to replace it at no charge.

Care depends on the product and decoration method. Visit our Product Care page for instructions for apparel, rhinestones, drinkware and other personalized items.

Yes! Designs by A2CM can create online stores for teams, schools, organizations and fundraisers, making it easy for members to order their items individually.

Contact us to discuss what you're looking for and how you'd like your store set up.

Contact us! We're happy to help with custom orders, existing orders, team stores or anything else you need.